Terms & Conditions

Book an appointment or consultation

When booking an appointment, please make sure all information is correct and double check you are available on the date you’ve selected.

Making a Deposit

Due to clients no showing, we are now taking deposits for appointments. This £10 deposit is redeemable against any treatment, and will be subtracted off your overall price.

Cancelling an appointment

When cancelling a consultation appointment, please call us or contact us by email 24hours before your appointment time to rearrange. If you do not contact us before 24hours, you will not receive a refund and will need to pay again for another consultation.

If you do call us 24hours before your appointment to rearrange, your £10 balance will be carried forward to your new date.


If you do not show up for your appointment, you will not receive a refund.

You must contact us at least 24 hours your appointment time to receive a refund for a consultation. For Monday cancellations, you must contact us on the Saturday to cancel.


If you have paid upfront for a course, please note, courses are non-refundable. However if you become medically unsuitable for a treatment you have purchased, you may exchange the course balance for any other treatment at LaserLife Clinic- valid for 1 year only, if you need the this extending, this will only be based on exceptional circumstances.